We highly encourage customers to read the entire Downloadmsoffice.com Return policy and FAQ. it is important to understand why we cannot accept cancellation of orders once the Product key of the Digital Download Product has been sent.
In majority of situation, Product keys once delivered (digitally) can no longer be resold, redeemed or properly utilized by another customer or any another computer and returning it is considered impossible and unacceptable and is considered a loss for a small business like ours. It is also expected of you as the user of the product key to check and validate the compatibility of the software to your computer before purchasing. Always refer to the product description for its system compatibility and other installation requirements or refer to our FAQ or help section if required or please reach out to us via Livechat
This refers to completely upgrading or downgrading your Operating system and then trying to reinstall the software on the SAME MACHINE. There should be NO alteration of your OS to avoid possible license invalidity.
Computer Malware and Virus infection:
Computer malware and viruses affects operating systems in different ways. It may cause the system to interrupt installation and/or prevent proper installation of the software. We do not take responsibility for virus or malware attacks on your computer
Purchasing Digital Download Softwares and Application, you need to be aware that this process requires good internet connectivity to download large files - we are not in charge of your internet speeds, sorry.