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Frequently Asked Questions

What are OEM products?

OEM, or Original Equipment Manufacturer are products or software generally are Full version software and will not function as an upgrade. OEM is always licensed for one computer and is not transferable and does not come with technical support from manufacturer.

 

What are Retail software?

Retail Products are the same products you purchase at local software stores. It is packaged for retail sale and usually include retail box, cd(s), manual, paper license agreement, and/or Activation key. Similar with OEM software, Retail version is also licensed for one computer.

 

What is DIGITAL DOWNLOAD?
CD or DVD disc is not included in the purchase. Software installer is downloaded through cloud-storage.

 

Is your software Legitimate?
All software is 100% legitimate and is covered by our company's guarantee.

 

How can i be sure that my copy of Microsoft Office is legitimate?
We encourage all our customer to redeem and register their email address with their Microsoft Office Product key via Microsoft online activation.

 

How can you sell the software so cheap?
We work with large volumes from our supplier to get the lowest rate possible and can afford to offer our valued customers with greater software discount.

 

Can i buy 1 (one) licensed software and install on multiple computer?
OEM and Retail software licenses are generally designed to install and activate on 1(one) computer only

 

Can i re-install the software to another machine should my operating system crashed or computer hardware failed?
OEM and Retail software licenses will allow activation on 1(one) machine only.

 

Can i order DVD/CD disc of the software i purchased?
Here at Downloadmsoffice.com we rely on fast and efficient digital delivery service. This means no waiting for the disc to be delivered via post or registered mail. You can download the the software and store in digital media of your preference (ex. USB Stick, DVD, external HDD, etc).

 

What is an ISO / DMG disc image?
An ISo or DMG disc image is an archive file of an exact optical disc. The disc image contains every written sector of an optical disc including the file system. ISO are often use in PC or Windows Operating system and DMG are commonly used in Mac.

 

Is Windows Vista upgradable to Windows 7, 8 or 10?
It is very possible to upgrade Windows Vista to later Microsoft Windows editions. Although this will require "Clean" or "Parallel Installation" then selecting Custom-Install process. Please refer to your machines harware specification.

 

Can you supply software in volume or bulk orders?
Purchases requiring big volumes can be arranged by contacting us directly via Email, Live Chat, or phone. Provide us your contact information so we may send you a proper quotation of your product of interest.

 

When items go out of stock, how long does it take for you to get new items in?
We strive to keep the volume of our inventory sufficient. In events that we ran out of stock for a particular software, we will try our very best to inform our customers immediately and re-supply our stock to fullfil the order commitment.

 

Can i exchange the software to a higher edition (ex. Home and student to Home and business) if i somehow changed my mind?
We always follow our company's Return Policy to avoid possible invalidating the product key.

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